1. About the time limit
1. The cut-off time for Pipeline Container Lines Hong Kong is 22:00 every day (Sunday to Friday), and the cut-off time for self-pickup orders is 15:00 every day (Sunday to Friday), except Saturdays and the day before Hong Kong holidays. Arrange delivery on the day (working day) of payment completed before the cut-off time.
2. The transit station will not deliver goods on Saturday and the day before the Hong Kong Red Day. The Hong Kong delivery company will not deliver the goods on Sundays or public holidays. The specific arrangements and changes on the holidays are subject to the notice of Paibao Shipping's official website www.paibaoex.com.
3. The order will arrive at Hong Kong the next day after the order is shipped. Orders are generally delivered 1-2 (working days) after arrival, and 1-2 (working days) will be postponed to remote areas. The time limit is only used as a reference time, only working days are calculated, Hong Kong Sundays and holidays will not be delivered.
Special circumstances: In the event of bad weather/customs investigation/rainy days/public holidays/remote areas/6.18/Double 11/Double 12, etc., in order to ensure the safety of the goods, the arrival of the goods may be delayed. Under special circumstances, please pay attention to the announcement on the official website of Paibao. .
Two, freight payment rules
1. After applying for Paibao on Paibao Shipping's official website www.paibaoex.com or Paibao Shipping APP, customers can choose payment methods such as balance, Alipay, WeChat, Taobao shop, etc., the day of payment before the cut-off time (working day) Arrange delivery, but collect on delivery is not accepted.
2. If the receiving address is a non-industrial and commercial area, a remote area, or a particularly remote area, and no surcharge was paid during the payment, the freight must be arranged, otherwise no delivery will be arranged.
3. The customer must truthfully declare the name of the goods, the receiving address information (industrial and commercial area/non-industrial and commercial area), whether the goods are sensitive, and pay the freight according to the corresponding price, otherwise the difference must be filled before the delivery can be arranged.
4. If the delivery time is delayed due to non-timely payment, Pibao Group will not bear any related responsibilities.
5. For each order of goods, we will compare the volume weight with the actual weight of the goods, and calculate the freight with the larger value. According to international standards and logistics industry practices, the volumetric weight calculation formula is: volumetric weight=length*width*height (cm)/6000.
(Please understand the actual weight and actual volume weight of the goods before purchasing the goods, so as to avoid misunderstanding the cost.)
6. Over-length fee: When the unilateral size of the goods (length, width or height) ≥ 150CM, an over-length fee will be charged, and it will be charged according to the longest item in the order:
≥150CM 100RMB will be added;
≥200CM 200RMB will be added;
≥300CM 300RMB will be added;
By analogy, the longest is 599CM, and if it exceeds 600CM, please contact customer service for consultation.
If the cargo is overweight, oversized, or the size of one side is ≥300CM, additional equipment is required for unloading and handling, and the specific charges for the cargo should be contacted by the customer service.
7. All non-industrial and commercial areas and remote areas need to charge an additional 20 yuan address delivery fee, not the cost of going upstairs.
8. After the goods are packaged, the part of less than 1KG is calculated according to 1KG.
9. After the delivery vehicle enters the destination parking lot, if any parking lot charges are incurred within a reasonable loading, unloading and handling time, the cost shall be borne by the customer.
10. Once the order is confirmed, if you need to cancel the order, please contact our customer service. According to the actual situation, the order cannot be cancelled if the vehicle has been loaded and shipped, and the cancellation of the order without the vehicle will be charged 10 yuan/ticket operation fee.
11. Regarding the issue of fees charged by Paibao Shipping, Paibao Shipping has the final right of judgment!
12. If the goods arrive at the shipping warehouse, if you need to return the goods, the return operation fee will be charged. The return operation fee is 2 yuan/KG for each item, and less than 10 yuan will be charged at 10 yuan.
13. A-level special goods, which is a special line for food or special goods of 20kg or more, please be cautious in forecasting, and the charge is 6 yuan/kg.
3. Matters related to express delivery and receipt
1. In order to ensure the safety of the goods, the courier company will deliver the goods according to the address specified in the order. If you want to change the delivery address, additional delivery costs will be incurred, and the delivery time will be extended. For details, please contact the customer service of Pipeline.
2. If the address provided by the customer is wrong, Pipeline will not be responsible for any problems during the delivery.
3. If the dispatcher does not move upstairs in the following situations, the consignee must go downstairs to pick up the shipment:
A. The delivery address cannot provide free parking;
B. There is no elevator, it needs to be transported by stairs;
C. Need to go upstairs to reach the elevator upstairs;
D. The weight/volume/length of the cargo is too large to use the elevator or use the elevator to carry it at once;
E. The parking position is more than 20 meters away from the elevator door;
F. The addresses of all non-business and remote areas.
4. The delivery time will be reserved with the recipient before the delivery of large logistics items. If the delivery person arrives at the delivery address and cannot contact the recipient or the recipient cannot arrange the delivery, the goods will be returned to the logistics warehouse. The cost of this delivery shall be borne by the recipient.
5. Village houses and enclosed villages can only be delivered at locations where parking and U-turns can be made, or delivery at the entrance of the village.
6. If the delivery address does not meet the requirements for going upstairs, it will be delivered at the parking lot or downstairs after confirming with the dispatcher.
7. Pibao Group will not be liable for any loss of order delivery delay, delivery error, and failure to deliver due to the following reasons:
A. Due to the customer’s reasons, fill in the wrong address, wrong or incomplete phone number, etc.;
B. The area where the recipient's address has changed or cannot be delivered;
C. Because the order items violate the relevant national policies or regulations clearly prohibited items. For example: flammable, explosive, corrosive, easily polluted, toxic powder or liquid, guns and ammunition, etc.;
D. Damaged goods caused by undeclared customers or improper packaging of goods.
4. Damaged and lost cargo handling
In order to protect your legal rights and interests, you can sign for receipt after carefully checking the outer packaging when you receive it. As the dispatcher takes time to deliver the next order, inspection services are not provided.
If the outer packaging is found to be damaged, you can take a picture and leave it at the bottom, indicate it on the receipt, and contact customer service within 24 hours after signing for the goods to deal with or reject the package.
1. The declaration rules are as follows:
A. If the goods are lost or damaged, the customer must contact the customer service to declare within 24 hours after signing for the goods. If the goods are delivered over time, the delivery of the goods will be normal and no declaration will be accepted.
B. A clear outer packaging, delivery note photo, and delivery note number must be provided when reporting, and the photos must be clear.
C. If the outer packaging is found to be damaged when receiving the parcel, please take a picture of the outer packaging of the goods and send a short video when unpacking as evidence of damage and loss and provide it to the customer service of Paibao Shipping.
D. When unpacking, you must first check the quantity of the packaged goods in the package, and then unpack the packaged goods in the package if the quantity is correct. If all packages and small cargoes are dismantled and then declared for missing or missing goods, Paibao Container Lines will not declare and dispose of it and will not assume any responsibility.
E. Provide the payment link and screenshots of the real purchase value of the goods.
2. All lost parts declaration information will be compensated after the customer service of Paibao Container Lines confirms that it is true; the insured items will be compensated in full according to the insured amount (up to RMB 5,000), and the uninsured items will be compensated up to 3 times the freight of the cargo (not Exceed the value of the item).
3. In order to prevent the goods from being damaged during the consolidation process, Pipeline Group recommends that you communicate with the merchant when purchasing the goods and ask them to help strengthen the outer packaging of the goods.
4. If the lost item is retrieved during the review of compensation, PIG will choose to re-deliver it and will not be compensated. In case of any disputes, Pipeline Group reserves the right of final decision.
5. If the lost or damaged goods are prohibited items, imitation brands, or items detained by customs inspections, no compensation will be given by Paibao Container Lines. Paibao Group reserves the right of final decision.
6. The scope of loss or damage claims only covers the delivery section from the delivery location of the Pibao Group Warehouse to the customer's receiving address, and does not include the transportation section from the place of purchase to the delivery section of the Pibao Group Warehouse. The settlement confirmation payment time will be completed within 5 working days. Paibao Group reserves the right of final decision.
7. If the quality of the outer packaging of the goods purchased by the customer cannot meet the conditions of multiple transfers and the goods are damaged or lost, PCL will not settle the claim. Unless a professional inspection report for the outer packaging can be provided to prove that the outer packaging can meet the conditions for multiple transfers, it can be declared for processing.
8. The outer packaging of all packages must meet the packaging requirements of logistics transportation. Our company refuses to accept any naked packaging packages. Protective packaging must be added to fragile, fragile, and large items;
(For example: For fragile products, ensure good outer packaging and inner packaging measures. Ensure that the outer packaging has a wooden box, wooden frame or iron box iron frame, and the inner packaging has a plate-like solid foam pad or fixed filler to ensure that it can withstand Under certain pressure, the warning labels such as "fragile" and "handle with care" should be marked on the obvious places around the outer packaging)
If the shipment is damaged or lost during transportation due to improper packaging, Pipeline will not bear any responsibility, and Pipeline will have the final decision.
9. Goods such as food, fragile products, liquids, white powder, poor packaging protection, and items prohibited by the country for transportation cannot be consolidated. If there are such items, the customer applies for consolidation by themselves, and any situation that occurs during transportation is at the customer’s own risk. .
V. Terms of Carriage
1. The customers of Pipeline shall promise that Pipeline has the right to refuse or not accept the goods that are not suitable for transportation. Intentionally or unintentionally concealing the true name and value of the goods, national laws and regulations prohibit the mailing of goods carried in transportation. Once discovered, the customer will bear all legal liabilities and compensation for economic losses arising therefrom.
2. All customers of Pipeline must guarantee and accept the freight rates announced by Pipeline and all related costs for storage, return and transshipment.
3. If the customer’s cargo overflows, seeps, or leaks out of any liquid or solid, Pipeline has the right not to deliver. If other goods are damaged, Pipeline has the right to pursue all related economic losses and legal issues. responsibility.
4. Paibao Container Lines has the right to know the name, nature, material, quantity, weight and value of the carried goods, so as to assist the relevant departments and customs to inspect the carried goods.
5. If the carried goods arrive at the Paibao Warehouse, if you need to return the warehouse or forward to other places, please contact Paibao's customer service for confirmation.
6. The customer shall bear all the pick-up costs incurred when the goods are not delivered to the Paibao Warehouse.
7. The goods must be ordered and sent out within 180 days after the goods arrive at the warehouse, otherwise, the goods will be discarded. Pipeline has the right to dispose of the goods on its own, and customers shall not have any objections, and Pipeline has the final right to make the final decision on discarded items.
8. Since the customer pays the freight, he accepts and abides by the terms of this contract and guarantees that the goods transported comply with national laws and items acceptable to the express delivery industry. Paibao Container Line refuses to carry the following items:
A. Flammable, explosive, corrosive, toxic, explosive, lethal, corrosive and radioactive items;
B. Drugs, contagious, sanitation-hazardous products, drugs, and drug-related equipment;
C. Articles that infringe trademarks, copyrights and intellectual property rights;
D. Currency, value-added tax invoices and other tax invoices or securities, gold and silver treasures, antiques and precious metals (gold, silver, rare and precious metals);
E. Living animals, plants, seeds, food;
F. Private certificates, contracts, approval documents and correspondence letters;
G. Reactionary political publications, books, videos and DVDs;
H. Non-genuine, imitation, or improper source;
I. The packaging is not secure, which may cause personal injury or may cause other goods to stain items;
J. Goods that require refrigeration, all powders, liquids, pastes;
K. Books, photos, sculptures or utensils that hinder weathering;
L. Does not comply with the "Product Quality Law of the People's Republic of China", "Hong Kong Law of the People's Republic of China", "Consumer Rights Protection Law of the People's Republic of China", "Regulations of the People's Republic of China on Administration of Import and Export of Goods", "Hong Kong Import and Export Regulations",
Articles specified by the "Land Transportation Regulations" and other mandatory standards of regulatory agencies;
If customers use Paibao's www.paibaoex.com service, they will agree to all the above terms by default, and Paibao will reserve the right of final interpretation.
